Unity Surveillance, Inc.
Service Providers, Not Salesmen
Unity Surveillance is redefining what it means to be a systems integrator by expanding the traditional scope of operating activities to include hardware manufacturing and software development. In turn, clients can achieve greater functionality without compromising on profitability. Moreover, the direct-to-manufacturer model allows clients to experience a higher quality of service at every stage of developing, implementing, and maintaining a comprehensive, cost-effective solution.
Unity Surveillance brings specialized expertise in the Gaming Industry and exclusive support services to deliver highly-personalized solutions that meet budgetary needs and exceed regulatory requirements.
In my opinion, there is never a perfect score. But Unity comes as close as you can in my book. I appreciate the personal and genuine conversation that goes into the aspects of: collecting information on my issue, listening to how it is affecting my operation, and expeditiously getting connected to get troubleshooting started. I am kept abreast of the situation the entire time, until a solution is reached. It just feels like I’m the priority, not just your regular, “run of the mill” support call, where you walk through steps 1-22... and then you may be helped, or have to start all over with the next “voice” on the line. I would describe the support as: Professional, courteous, thorough, and there is always great detail in the closeout ticket for any reference or refreshment I may need later. I would recommend the Unity support team and their work ethics to any company looking for a “more than competent” support team. Basically, in a nutshell, Unity (support) is a home cooked meal in grandmas kitchen, compared to others (support) being a burger/fries/watered down coke at the drive up window. - Ryan Emery, Ho-Chunk Nation Gaming, Network Engineer