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Product Support

Please complete the form below to request a return authorization.

How to Obtain an Return Authorization?

We are very sorry that you have experienced an issue or defective part in your product. It is our number one priority to offer the best possible customer service and support within our industry. Before you get started on the form below, please make sure to have the Part or Model Number and Serial Number ready to submit with the RMA form. Please help us by giving us as much detail about the issue that you can think of. Once you have submitted the form, a Unity Engineer will reach out to you with any further troubleshooting steps and/or instructions on replacement.

Request a Return Authorization

Select a date

First name

Last name

Phone

Company

Street Address

Street Address Line 2

City

Region/State/Province

Postal / Zip code

RMA Information

Please provide as much information as possible to limit delays in processing this RMA.

Have you contacted Unity Support about this RMA?

YES

Other

RMA Type Requested

Standard Replacement

You ship us the defective unit(s); when received we repair or replace the unit(s) and ship back to you. *applies if standard warranty is active

Advanced Replacement

We ship you the replacement right away; you ship the defective unit(s) to us within 14 business days . *must have a valid Advanced Replacement warranty agreement activated

Return for Credit

Return the product for credit; Only for unit(s) purchased directly from Unity within 90 days of purchase. Unit(s) must not be damaged or previously installed.

Product Information

Associated Invoice Number

Date of Purchase

As best you can, please tell us in detail what is wrong with the product?

Please upload any files that may help us with the issue.

Upload File

Thank you for submitting! A Unity Support Engineer will be in contact with you shortly